Free Shipping For Greece & Cyprus

Terms & Conditions

TERMS & CONDITIONS

Mitoswimwear is the online store for the display and distribution of products via Internet of the company Mitos swimwear LTD, based in Cyprus, Vat CY 10347029Q. HE 347029.

Address: 41, Themistokli Dervi Str,
Hawai tower, floor 7th, office 708,
P.O. BOX 21233, 1504
1066 Nicosia-CYPRUS

Tel. 357 25 28 1900

For any information regarding our e-shop, please contact Mitos Swimwear Marketing Branch:
92, Othonos Str
14562 Kifisia-GREECE

Tel. 30 2108089608

Before you visit our online store and place your orders, we invite you to consult the following terms and conditions that apply specifically to the use of our online store.

Please ensure that you agree to the following terms and conditions, as the use and browsing at https://www.mitoswimwear.com/ involves your explicit and unreserved consent.

1. Terms modification

Our Company reserves the right to unilaterally modify or renew the present terms and conditions of transactions made through its online store. So please read our Terms of Use frequently in order to be informed about any modifications or changes in this Website and e-shop.

2. Intellectual Property Rights

All the content of the website, including images, graphics, photographs, drawings, texts, services and products, is the intellectual property of our Company and is protected by the relevant provisions of European law.

Any copying, reproduction, distribution, transfer or downloading of the Content of the Website is prohibited.

Any reproduction, re-issuing, uploading, communication, dissemination, transmission or any other use of the Content, in any manner or by any means, for commercial or other purposes, is permitted only upon our prior written consent.

The names, images, logos and distinctive features that represent our Company and our online store are protected by European and International trademark and industrial and intellectual property laws. In any case of their appearance and exposure to third party websites, our Company still retains the intellectual property rights and the presence of our names, images, logos, content and distinctive features to third party websites should not in any way be construed as a waiver of such rights.

3. Users Obligations

Users of the Website accept that they will not use the Μitoswimwear online store for sending, posting, or otherwise transmitting any Content that is:

A) illegal, harmful, threatening, offensive, annoying, slanderous, defamatory, vulgar, obscene, libelous, violating someone else’s privacy, showing malice, or expressing racial, national or other discrimination.

B) can cause harm to minors in any way.

C) violates applicable law or violates any patent, trademark, trade secret, copyright or other proprietary rights of third parties.

D) contains software viruses or any other codes, files or programs designed to interrupt, damage, destroy any software.

E) may interfere in any way with third parties.

4. Limitation of Liability

Our Company is not liable to customers / users for damages that may arise from the execution or not of their order (except Return and / or Change of Products).
MITOS Swimwear e-shop is liable for the quality, completeness, accuracy and validity of the information posted on its website and the online services provided by our e-shop.

Our Company holds the right to reservations regarding the appearance of random technical or typographical errors which cannot be foreseen or may ensue involuntarily during interruption of the website’s operation due to reasons beyond our control. Our e-shop also holds the right to reservations regarding the delivery time of the merchandise shipped when this is due to reasons beyond our control.

MITOS Swimwear e-shop can issue no guarantees as to the availability of its products. However, it does guarantee to notify its consumers promptly as to the non-availability of said products.

The online store MITOS Swimwear e-shop posts its content (e.g. information, descriptions, photographs, displays, etc), products and services available on the website “as is”. Our Company is not responsible for any claims for any damage, whether positive or special, (which may include, but is not limited to: loss of profits, data, loss of earnings, financial satisfaction, etc.) associated with the functionality of the website.

5. Minors

Minors under the age of 18 years are not allowed to use our online store and place orders through it.

6. Competence

For any dispute arising from the use of this Website and the execution of your order which cannot be resolved out of court, the courts of the Republic of Cyprus shall be competent.

Security

The MITOS Swimwear e-shop is fully aware of the significance entailed in the Protection of your Personal Data and of your electronic transactions. To this purpose, it has taken all necessary steps by means of cutting-edge technology to ensure that your security is safeguarded to the fullest. All information pertinent to your personal details and transactions are secure and confidential.

Privacy Policy

  1. Privacy

When you visit our Website https://www.mitoswimwear.com/ we may ask for your personal information (such as name, e-mail address, home address, phone number, etc.). Any personal data you contact to our website are intended solely to ensure the operation of the respective service and the execution of your order. We also use your personal information in order for us to be able to contact you, to inform you about our new products and special offers, as well as to deliver to you a relevant, individually tailored content.

  1. Confidentiality

All information you send to us is confidential and we only disclose it: (i) to the employees authorized to handle your orders (ii) whenever this is required by a Court order or decision of public authority and (iii) in case of threat or anytime it is necessary for us to protect our interests.

  1. Links to other websites

In order to facilitate its users, our site provides links to social media and other Websites. Our Company is not liable for the content of third-party websites or the consequences of their use. As a result, the access and use of social networking sites and media is at your own risk and the rules on personal data protection apply as defined by the providers.

  1. Your rights regarding your personal data

Disclosure of Personal Information 
Except as otherwise disclosed to you, we will not sell, rent or disclose your personal information to third parties without notifying you of our intent to share the personal information in advance and giving you an opportunity to prevent your personal information from being shared.

We use other companies, agents or contractors to perform services on our behalf. For example, we have partnered with other companies to personalize and optimize our Web pages, process credit card transactions, collect debts, analyze and enhance data, including customers’ interaction with our site, and process consumer surveys. In the course of providing such services, these other companies may have access to your personal information. These companies are not permitted to use your personal information except for the purpose of providing the services we request of them.

From time to time, we may partner with companies whose products we believe will interest our users. In conjunction with these partners, we may send promotional announcements and/or serve web-based advertisements to our customers on their behalf. In addition, we may offer joint promotions or programs that, in order for participation, will require personal information be shared with third parties. In such instances, you will be provided with notice of the sharing prior to your decision to participate.
MITOS also reserves the right to disclose personal information when we reasonably believe disclosure is required by law, if we reasonably believe disclosure is necessary to establish or exercise legal rights, or in situations involving potential threats to physical safety. In the event that MITOS is acquired by or merged with a third party, we reserve the right, to sell or otherwise transfer the personal information we have collected as part of that transaction provided that such third party continues to honor our privacy policy.

WHAT PERSONAL INFORMATION DO WE COLLECT FROM YOU AND HOW?

MITOS collects personal information in several ways when you place an order, buy a gift voucher for a friend or register for a service offered by MITOS. If an order is placed with us, we need to hold personal information including your name, email address, phone numbers, home address and shipping address(es) so that we can process and fulfill your order. Additionally we may also obtain information as a result of authentication or identity checks. Sometimes we may ask for your telephone number. This number may be given to our courier for delivery services. These details allow us to process your order and to let you know the status of your order.

You can be informed about any information that is being held for you and ask for their change / correction or update. If you wish to learn about our news and offers, you can subscribe to our newsletter list.

If you do not wish to receive any correspondence from us, you may at any time request the deletion of your personal information by filling our communication form.

  1. Cookies and Other Technology

As you browse the MITOS site, cookies are placed on your computer’s hard drive. (Cookies are small pieces of data that are sent to your browser from a Web server and stored on your hard drive for record keeping purposes.) In general, cookies can make the Web more useful by storing information about your preferences on a particular site. Cookies in and of themselves do not personally identify users, although they do identify a user’s computer. If your browser is set to not accept cookies, you will not be able to use the MITOS site or service.

In addition to cookies, we use other technologies, including pixel tags, to gather information on how our users interact with our site and to otherwise help us efficiently operate and monitor our site and service. These technologies, show us, for example, popular pages, conversion rates, click-throughs and other information that can be used to improve, operate and monitor our site and our service. Third parties, including consultants we engage and online advertisers, may also use this technology to perform similar services for us as well as to assess their own advertising or services.

CONTACT
If you have questions concerning your account, please contact Customer Service. If you have questions concerning this privacy policy, please contact eshop@mitoswimwear.com.

YOUR CONSENT 
By visiting MITOS, you are accepting and consenting to the practices described in this Privacy Policy and the Terms and Conditions.

Electronic payments and Payment security

The following methods of payment are accepted:

CREDIT OR DEBIT CARD

MITOS SWIMWEAR does not process or store any credit card information. All credit card transactions are performed in JCC’S secure platform accepting VISA-MASTERCARD-MAESTRO-AMEX-DINERS.

PAYPAL

MITOS SWIMWEAR welcomes payments from PayPal Accounts and reserves the right to process orders only if shipped to the same address that the verified Paypal account is registered with.

BANK TRANSFER

Your payments must be addressed to the following bank account:

Bank Name: Eurobank CYPRUS LTD

IBAN: CY380180000 10000200100282670

SWIFT: ERBKCY2N

Account Holder: Mitos swimwear LTD

Please reference your order number in your payment to avoid delays. Also note that your order will be processed as soon as your payment is cleared, which might take up to 2-4 working days depending on bank procedure. Alternatively, you can send your payment confirmation to eshop@mitoswimwear.com for immediate processing of your order.

Terms of Purchase

All transactions carried out through our online store are governed by International and European Law regulating e-commerce issues (Directive 2011/83 / EC, the Cyprus Consumer Protection Law (N.133 (I) 2013) and Law N.156(I)2004, as modified by N.97(I)2007.

Pricing Policy

Our Company reserves the right to change its prices at any time without notice. However, the customer is entitled to pay the prices listed in our online store at the time of placement of the order.

Prices of products include 24% Value Added Tax (VAT).

SHIPPING POLICY

Free Shipping in Cyprus & Greece.

Free Shipping in Europe is for all orders above 200 euros. For orders under 200 euros fees will be calculated according to the final destination, as shown below:

Destination Carrier Shipping Charge* Delivery time
Cyprus/Greece Speedex  0 1-3 working days
Europe UPS 0-25 € 3-6 working days
Rest of the World UPS 25-65 € 6-12 working days

MITOS SWIWMEAR does not deliver to P.O. Boxes.

Please note that delivery outside of the EU may be subject to local import taxes and duties, which are your responsibility where they apply.

Please note that we aim to dispatch all orders within the next working day. Orders must be placed by 1.00 pm (CET) for same day dispatch. Orders placed on Friday (after 1pm), Saturday and Sunday will be processed on Monday or the next working day. Working days exclude Saturdays, Sundays and major public holidays.

Estimated delivery times are to be used as a guide only and commence from the date of dispatch. MITOS SWIMWEAR shall not be held responsible for delays in shipments caused by weather conditions, international customs issues or any other circumstances beyond our control.

Upon order shipment, you will receive an e-mail specifying the tracking number and a direct link to monitor the status of your order.

Orders are delivered between 9 am and 5 pm. Please make sure that someone will be available to receive and sign upon delivery. In case no one is available for the delivery, the courier will leave a message with a contact number you must call to arrange for your redelivery.

Return policy

If for any reason, you are not satisfied with a purchase, the item(s) can be returned for a product exchange, or refund within 14 days of the order’s delivery date. In order for returns to be accepted, all items must be in perfect condition with all security tags attached and the original packaging.

Returns will not be accepted for items that have been labelled NON-RETURNABLE in the product description.

All shipping costs for returns, will be at the customers’ expense. For returns within Greece, customers may use Speedex Courier to return their order and charge the return to MITOS account. In this case the amount of 5 euros will be deducted from the total amount of the return. Customers worldwide may use their own shipping method to send the return. Please ensure that items should be returned via registered or recorded post. MITOS cannot be held responsible for the loss in transit of returned goods.

MITOS SWIMWEAR reserves the right to refuse returns that are unauthorized and/or not sent in accordance with the return policy detailed online and in the Return Instructions accompanying an order. In the case of unauthorized or non-standard returns, the merchandise will be returned to the shipping address specified in the original order.

RETURN INSTRUCTIONS

Making a return or exchange is easy. Just follow these instructions and make sure you send your item(s) back to us within 14 days of receiving your RAN number.

  • Email eshop@mitoswimwear.com within 7 working days from receiving your order.
  • You will then receive an email confirming your returns request and information about your compensation options. This email will also include your Returns Authorization Number (RAN) and instructions on how to arrange your return collection.
  • Confirm your chosen compensation method.
  • Please make sure that you ship your return within 14 days from receiving your RAN number.
  • Once we receive and accept your returned package, we will contact you confirming receipt of your return.
  • If your order has been sent to a destination within the EU, all sales taxes will be refunded. For destinations outside the EU any applicable customs duties and sales taxes are non-refundable through MITOS. You should try to contact your local customs bureau directly and by providing them all the return documents you should be able to recover these amounts. MITOS is not responsible in case the return is stopped at customs and the return liable for duties. MITOS’ responsibility begins when the package arrives at our warehouse.

LATE RETURNS

Items should be returned and received by MITOS within 14 days from the day that the Returns Authorization Number (RAN) was requested from MITOS. Items that are returned later than the time frame of fourteen (14) days from the day that the RAN was issued, will be accepted only at the discretion of MITOS and may only be refunded as a store credit. Moreover, RANs requested after 7 days of the delivery of the order will also be granted at MITOS’ discretion.

RETURN OF DEFECTIVE ITEMS

We want all of our customers to receive products of exceptional quality. Should you receive a defective item please contact us by e-mail at info@mitoswimwear.com. Our Customer Service Department will take care of your claim immediately. Upon receiving your shipment, it is important that you check carefully the condition of the items you have purchased, ensuring that their packaging shows no traces of damage. We accept responsibility and allow exchanges for faulty goods, only when you inform us within 5 days upon delivery that the product you received was faulty.

PRODUCT EXCHANGE 

Items can be exchanged for a different size or an alternative style.

REFUND

Refunds will be processed as soon as returned items have been checked and accepted. Refunds can only be remitted to the initial credit card, Paypal or bank account used for paying for the order. Processing time may vary depending on the bank or credit card company.

Please note that returns are limited to one exchange only.

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