CUSTOMER CARE

TERMS & CONDITIONS

Mitoswimwear is the online store for the display and distribution of products via Internet of the company Mitos swimwear LTD, based in Cyprus, Vat CY 10347029Q. HE 347029.

Address: 41, Themistokli Dervi Str,
Hawai tower, floor 7th, office 708,
P.O. BOX 21233, 1504
1066 Nicosia-CYPRUS

Tel. 357 25 28 1900

For any information regarding our e-shop, please contact Mitos Swimwear Marketing Branch:
92, Othonos Str
14562 Kifisia-GREECE

Tel. 30 2108089608

Before you visit our online store and place your orders, we invite you to consult the following terms and conditions that apply specifically to the use of our online store.

Please ensure that you agree to the following terms and conditions, as the use and browsing at https://www.mitoswimwear.com/ involves your explicit and unreserved consent.

1. Terms modification

Our Company reserves the right to unilaterally modify or renew the present terms and conditions of transactions made through its online store. So please read our Terms of Use frequently in order to be informed about any modifications or changes in this Website and e-shop.

2. Intellectual Property Rights

All the content of the website, including images, graphics, photographs, drawings, texts, services and products, is the intellectual property of our Company and is protected by the relevant provisions of European law.

Any copying, reproduction, distribution, transfer or downloading of the Content of the Website is prohibited.

Any reproduction, re-issuing, uploading, communication, dissemination, transmission or any other use of the Content, in any manner or by any means, for commercial or other purposes, is permitted only upon our prior written consent.

The names, images, logos and distinctive features that represent our Company and our online store are protected by European and International trademark and industrial and intellectual property laws. In any case of their appearance and exposure to third party websites, our Company still retains the intellectual property rights and the presence of our names, images, logos, content and distinctive features to third party websites should not in any way be construed as a waiver of such rights.

3. Users Obligations

Users of the Website accept that they will not use the Μitoswimwear online store for sending, posting, or otherwise transmitting any Content that is:

A) Illegal, harmful, threatening, offensive, annoying, slanderous, defamatory, vulgar, obscene, libelous, violating someone else’s privacy, showing malice, or expressing racial, national or other discrimination.

B) can cause harm to minors in any way.

C) violates applicable law or violates any patent, trademark, trade secret, copyright or other proprietary rights of third parties.

D) contains software viruses or any other codes, files or programs designed to interrupt, damage, destroy any software.

E) may interfere in any way with third parties.

4. Limitation of Liability

Our Company is not liable to customers / users for damages that may arise from the execution or not of their order (except Return and / or Change of Products).
MITOS Swimwear e-shop is liable for the quality, completeness, accuracy and validity of the information posted on its website and the online services provided by our e-shop.

Our Company holds the right to reservations regarding the appearance of random technical or typographical errors which cannot be foreseen or may ensue involuntarily during interruption of the website’s operation due to reasons beyond our control. Our e-shop also holds the right to reservations regarding the delivery time of the merchandise shipped when this is due to reasons beyond our control.

MITOS Swimwear e-shop can issue no guarantees as to the availability of its products. However, it does guarantee to notify its consumers promptly as to the non-availability of said products.

The online store MITOS Swimwear e-shop posts its content (e.g. information, descriptions, photographs, displays, etc), products and services available on the website “as is”. Our Company is not responsible for any claims for any damage, whether positive or special, (which may include, but is not limited to: loss of profits, data, loss of earnings, financial satisfaction, etc.) associated with the functionality of the website.

5. Minors

Minors under the age of 18 years are not allowed to use our online store and place orders through it.

6. Competence

For any dispute arising from the use of this Website and the execution of your order which cannot be resolved out of court, the courts of the Republic of Cyprus shall be competent.

Security

The MITOS Swimwear e-shop is fully aware of the significance entailed in the Protection of your Personal Data and of your electronic transactions. To this purpose, it has taken all necessary steps by means of cutting-edge technology to ensure that your security is safeguarded to the fullest. All information pertinent to your personal details and transactions are secure and confidential.

Privacy Policy

  1. Privacy

When you visit our Website https://www.mitoswimwear.com/ we may ask for your personal information (such as name, e-mail address, home address, phone number, etc.). Any personal data you contact to our website are intended solely to ensure the operation of the respective service and the execution of your order. We also use your personal information in order for us to be able to contact you, to inform you about our new products and special offers, as well as to deliver to you a relevant, individually tailored content.

  1. Confidentiality

All information you send to us is confidential and we only disclose it: (i) to the employees authorized to handle your orders (ii) whenever this is required by a Court order or decision of public authority and (iii) in case of threat or anytime it is necessary for us to protect our interests.

  1. Links to other websites

In order to facilitate its users, our site provides links to social media and other Websites. Our Company is not liable for the content of third-party websites or the consequences of their use. As a result, the access and use of social networking sites and media is at your own risk and the rules on personal data protection apply as defined by the providers.

  1. Your rights regarding your personal data

You can be informed about any information that is being held for you and ask for their change / correction or update. If you wish to learn about our news and offers, you can subscribe to our newsletter list.

If you do not wish to receive any correspondence from us, you may at any time request the deletion of your personal information by filling our communication form.

 

Electronic payments and Payment security

The following methods of payment are accepted:

CREDIT OR DEBIT CARD

MITOS SWIMWEAR does not process or store any credit card information. All credit card transactions are performed in JCC’S secure platform accepting VISA-MASTERCARD-MAESTRO-AMEX-DINERS.

PAYPAL

MITOS SWIMWEAR welcomes payments from PayPal Accounts and reserves the right to process orders only if shipped to the same address that the verified Paypal account is registered with.

BANK TRANSFER

Your payments must be addressed to the following bank account:

Bank Name: Eurobank CYPRUS LTD

IBAN: CY380180000 10000200100282670

SWIFT: ERBKCY2N

Account Holder: Mitos swimwear LTD

Please reference your order number in your payment to avoid delays. Also note that your order will be processed as soon as your payment is cleared, which might take up to 2-4 working days depending on bank procedure. Alternatively, you can send your payment confirmation to eshop@mitoswimwear.com for immediate processing of your order.

Terms of Purchase

All transactions carried out through our online store are governed by International and European Law regulating e-commerce issues (Directive 2011/83 / EC, the Cyprus Consumer Protection Law (N.133 (I) 2013) and Law N.156(I)2004, as modified by N.97(I)2007.

Pricing Policy

Our Company reserves the right to change its prices at any time without notice. However, the customer is entitled to pay the prices listed in our online store at the time of placement of the order.

Prices of products include 24% Value Added Tax (VAT).

SHIPPING POLICY

Free Shipping in Cyprus & Greece is for orders over 129 euros. For orders under 129 euros there is a flat fee of 5 euros.

Free Shipping in Europe is for orders over 200 euros. For orders under 200 euros the fees are according to destination.

Destination Carrier Shipping Charge* Delivery time
Cyprus/Greece Speedex  0-5 € 1-3 working days
Europe DHL 0-25 € 3-6 working days
Rest of the World DHL 25-65 € 6-12 working days

MITOS SWIWMEAR does not deliver to P.O. Boxes.

Please note that delivery outside of the EU may be subject to local import taxes and duties, which are your responsibility where they apply.

Please note that we aim to dispatch all orders within the next working day. Orders must placed by 1.00 pm (CET) for same day dispatch. Orders placed on Friday (after 1pm), Saturday and Sunday will be processed on Monday or the next working day. Working days exclude Saturdays, Sundays and major public holidays.

Estimated delivery times are to be used as a guide only and commence from the date of dispatch. MITOS SWIMWEAR shall not be held responsible for delays in shipments caused by weather conditions, international customs issues or any other circumstances beyond our control.

When the order has shipped, you will receive an e-mail specifying the tracking number and a direct link to monitor the status of your order.

Orders are delivered between 9 am and 5 pm. Please make sure that someone will be available to receive and sign for your delivery. In case no one is available for the delivery, the courier will leave a message with a contact number you must call to arrange for your redelivery.

Return policy

If for any reason, you are not satisfied with a purchase, the item(s) can be returned for a product exchange, or refund within 14 days of the order’s delivery date. In order for returns to be accepted, all items must be in perfect condition with security tag and original packaging.

Returns will not be accepted for items that have been labelled NON-RETURNABLE in the product description.

MITOS SWIMWEAR reserves the right to refuse returns that are unauthorized and/or not sent in accordance with the return policy detailed online and in the Return Instructions accompanying an order. In the case of unauthorized or non-standard returns, the merchandise will be returned to the shipping address specified in the original order.

  • PRODUCT EXCHANGE 

Items can be exchanged for a different size or an alternative style.

  • REFUND

Refunds will be processed as soon as returned items have been checked and accepted. Refunds can only be remitted to the initial credit card, Paypal or bank account used for paying for the order. Processing time may vary depending on the bank or credit card company.

Refunds are NOT possible for sale items and for orders paid with interest-free installment.

RETURN FEES

Returns From Carrier**  Returns Charge
Cyprus/Greece Speedex Free
Europe DHL  Free*

**Orders must be returned using the stated carrier using our account.

* Returns for Items Purchased on Sale : Free returns in Europe do not apply to items on sale. Return fee for sale items is the same as the original shipping fee.

  • Returns & Refunds are accepted for items purchased from Europe only.

Please note, where returns are free, this policy is limited to one exchange only.

RETURN INSTRUCTIONS

Making a return or exchange is easy. Just follow these instructions and make sure you send your item(s) back to us within 14 days of receiving your order.

  • Email eshop@mitoswimwear.com within 14 working days of receiving your order.
  • You will then receive an email confirming your returns request and information about your compensation options. This email will also include your Returns Authorization Number (RAN) and instructions on how to arrange your return collection.
  • Confirm your chosen compensation method.
  • To return your package to us, fill in the returns form and the courier return voucher enclosed. These must be included in your returned package.
  • Call the courier to arrange pick up and note that items must be returned within 7 days after receiving your RAN.
  • Once we receive and accept your returned package, we will contact you confirming receipt of your return.
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