FAQ

1. How do i place my order ?

If you do not have an account with us you need to register either when starting your purchases or when your order is completed. Upon registration you may proceed with your purchases. Once you have selected the items you wish to purchase, access your “Shopping Cart”, and click on the Checkout button.

Fill out the required fields for account information regarding (1) billing address (2) shipping process (3) payment option. Before completing an order, you will be informed of the main characteristics; total price, quantity, billing method, delivery and return policy regarding the items they propose to purchase. Click to “Accept” the Terms of Use and your order is complete. Once you have successfully completed your order, a confirmation e-mail will be sent to your registered e-mail address from our company’s Customer Service Department e-mail. Prices displayed under each product include V.A.T. (23%). MITOS Swimwear reserves the right to change prices without prior notice.

NOTE: Non-European Union customers may incur extra charges ensuing from the differences in currency, customs clearance expenses, import duties, product restrictions, and other local regulations for which our company cannot be held liable.

2. WHICH SHIPPING COMPANIES DO YOU DO BUSINESS WITH ?

For shipments within Greece, our company collaborates with the ACS Courier Services. To serve the needs of our international customers we collaborate with UPS.

3. ARE MY TRANSACTIONS SECURE ?

Our mitoswimwear.com website uses a secure server protocol so that your transactions may be safe and secure with us. Thus, your personal details, credit card number, name, and address are encrypted, so that they may not be tampered with during transfer.

4. HOW DO I CANCEL MY OFFER ?

After you have completed your order, you will receive a confirmation e-mail, mentioning the exact details of the order, payment reference and total value of the order that will be debited from your credit card. At this stage your order may be cancelled by contacting our Customer Service Department info@mitoswimwear.com

5. WHY WAS MY CREDIT CARD REJECTED?

Rejection of your credit card may be due to a variety of reasons. Please contact the credit card authorities who have issued it.

6. CAN I ADD ANOTHER ITEM TO THE ORDER I HAVE JUST PLACED ?

Once you have placed your order you cannot add another item to it. You need to place a new order.

7. WHY DID I RECEIVE AN E-MAIL NOTIFICATION THAT THE PRODUCT IS OUT OF STOCK AFTER ORDER CONFIRMATION ?

In the rare occasion that this should occur, we will proceed with the cancellation of your order at no charge to you. The reason this happened was that though our electronic system showed the item in stock, during collection of the item from our warehouse, it was found that the item is not available.

8. WHY HAVEN’T I RECEIVED MY ORDER YET? WHAT DO I HAVE TO DO ?

If your order fails to reach you within the time frame we have defined for you, you will need to contact us by email at info@mitoswimwear.com

9. WHAT HAPPENS IF I’M ABSENT DURING DELIVERY OF MY SHIPMENT ?

If your shipment reaches its destination while you are absent, courier companies will attempt to reach you 2 more times during the business days following failure of delivery so you’re your shipment may reach you. If the courier services we use are unsuccessful in reaching you, your shipment is automatically returned to us and we undertake to contact you anew.

10. IS V.A.T. INCLUDED IN THE PRICE OF THE ITEMS I HAVE PURCHASED ?

Yes, the V.A.T. is indeed included in the price quote.

11. HOW CAN I MONITOR MY ORDER ?

You will receive an  e-mail which confirms successful completion of your order. Once your product is shipped (1-2 business days after the order is placed) you will receive an email with your tracking number, so you may monitor the progress of your orders through the tracking number assigned to shipment.

12. HAS MY ORDER SHIPPED ?

As soon as your order has shipped from our warehouse you receive an update by email, confirming successful shipment.

13. I HAVE RECEIVED A DEFECTIVE ITEM

We want all of our customers to receive products of exceptional quality. Should you receive a defective item please contact us by e-mailing us at info@mitoswimwear.com. Our Customer Service Department will take care of your claim immediately. Upon receiving your shipment, it is important that you check carefully the condition of the items you have purchased, ensuring that their packaging shows no traces of damage. We accept exchanges within 15 days after reception of the parcel.

14. DO YOU SHIP AT P.O. BOX ADDRESSES ?

We are able to deliver to P.O. Box addresses in the U.S.A., Australia, Cyprus, and the United Arab Emirates. For all other countries we can deliver to your permanent home or work address. When accepting delivery of your shipment at your work address, please ensure that there will be someone there to accept delivery.

15. THERE IS AN ITEM MISSING FROM MY ORDER

Email us at info@mitoswimwear.com. Our Customer Service Department will take care of your claim immediately.

16. I RECEIVED AN ITEM THAT WAS NOT PART OF MY ORDER

Email us at info@mitoswimwear.com. You will immediately receive all necessary clarifications.

17. ARE THERE ANY CHARGES INVOLVED IN RETURNING ITEMS ?

Should you return an item, you incur only the cost directly involved in having to ship the item(s) back to us. If the reason for returning an item lies with our Company, we take full responsibility for any shipping costs involved in the return at our expense; we will then send back the correct item at the shipping address you have indicated, via courier.

18. HOW WILL I KNOW YOU ARE IN RECEIPT OF THE ITEM(S) I HAVE RETURNED ?

When the items reach our facilities we will inform you by email.

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